Intermec Printer PB3 User Manual

PB  
3
Mobile Printer  
User’s Guide  
 
Intermec Technologies Corporation  
Worldwide Headquarters  
6001 36th Ave.W.  
Everett, WA 98203  
U.S.A.  
The information contained herein is provided solely for the purpose of allowing customers to  
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or  
used for any other purpose without written permission of Intermec Technologies Corporation.  
Information and specifications contained in this document are subject to change without prior  
notice and do not represent a commitment on the part of Intermec Technologies Corporation.  
© 2008-2010 by Intermec Technologies Corporation. All rights reserved.  
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,  
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),  
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,  
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,  
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies  
Corporation.  
There are U.S. and foreign patents as well as U.S. and foreign patents pending.  
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.  
ii  
PB3 Mobile Printer User’s Guide  
 
Document Change Record  
This page records changes to this document. The document was  
originally released as Revision 001.  
Version  
Number  
Date  
Description of Change  
003  
04/2010  
Added information on how to enable IrDa  
communcations.  
002  
06/2009  
Clarified DIP switch settings, updated software  
and programming information, and added part  
numbers for the 2-bay battery charger and VBA  
accessories.  
PB3 Mobile Printer User’s Guide  
iii  
 
iv  
PB3 Mobile Printer User’s Guide  
 
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii  
Learning About the PB3 Mobile Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1  
Understanding the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Setting Up Bluetooth or 802.11 Communications . . . . . . . . . . . . . . . . . . . . . . . . . .13  
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20  
Software and Programming Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21  
Downloading Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21  
Installing Printer Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22  
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25  
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26  
PB3 Mobile Printer User’s Guide  
v
 
Contents  
Pinout Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26  
vi  
PB3 Mobile Printer User’s Guide  
 
Before You Begin  
Before You Begin  
This section provides you with safety information, technical support  
information, and sources for additional product information.  
Safety Information  
Your safety is extremely important. Read and follow all warnings and  
cautions in this document before handling and operating Intermec  
equipment. You can be seriously injured, and equipment and data can  
be damaged if you do not follow the safety warnings and cautions.  
This section explains how to identify and understand warnings,  
cautions, and notes that are in this document.  
A caution alerts you to an operating procedure, practice,  
condition, or statement that must be strictly observed to prevent  
equipment damage or destruction, or corruption or loss of data.  
A warning alerts you of an operating procedure, practice,  
condition, or statement that must be strictly observed to avoid  
death or serious injury to the persons working on the equipment.  
Note: Notes either provide extra information about a topic or contain  
special instructions for handling a particular condition or set of  
circumstances.  
Global Services and Support  
Warranty Information  
Returns and Repairs > Warranty.  
Disclaimer of warranties: The sample code included in this document  
is presented for reference only. The code does not necessarily  
represent complete, tested programs. The code is provided “as is with  
all faults.” All warranties are expressly disclaimed, including the  
implied warranties of merchantability and fitness for a particular  
purpose.  
PB3 Mobile Printer User’s Guide  
vii  
 
       
Before You Begin  
Web Support  
Visit the Intermec web site at www.intermec.com to download our  
current manuals (in PDF). To order printed versions of the Intermec  
manuals, contact your local Intermec representative or distributor.  
Visit the Intermec technical knowledge base (Knowledge Central) at  
www.intermec.com and click Support > Knowledge Central to  
review technical information or to request technical support for your  
Intermec product.  
Telephone Support  
In the U.S.A. and Canada, call 1-800-755-5505.  
Outside the U.S.A. and Canada, contact your local Intermec  
representative. To search for your local representative, from the  
Intermec web site, click About Us > Contact Us.  
Service Location Support  
www.intermec.com and click Support >Returns and Repairs >  
Repair Locations.  
For technical support in South Korea, use the after service locations  
listed below:  
AWOO Systems  
102-1304 SK Ventium  
522 Dangjung-dong  
Gunpo-si, Gyeonggi-do Korea, South 435-776  
Contact: Mr. Sinbum Kang  
Telephone: +82-31-436-1191  
IN Information System PTD LTD  
6th Floor  
Daegu Venture Center Bldg 95  
Shinchun 3 Dong  
Donggu, Daegu City, Korea  
viii  
PB3 Mobile Printer User’s Guide  
 
     
Before You Begin  
Who Should Read This Manual  
This document is for the person who is responsible for installing,  
configuring, and maintaining the PB3 Mobile Printer.  
This document provides you with information about the features of  
the PB3, and how to install, configure, operate, maintain, and  
troubleshoot it.  
Before you work with the PB3, you should be familiar with your  
network and general networking terms, such as IP address.  
Related Documents  
Here are some related Intermec documents that you might find  
useful:  
The Intermec web site at www.intermec.com contains our  
documents (as .pdf files) that you can download for free.  
To download documents  
1 Visit the Intermec web site at www.intermec.com.  
2 Click the Products tab.  
3 Using the Products menu, navigate to your product page. For  
example, to find the CN3 computer product page, click  
Computers > Handheld Computers > CN3.  
4 Click the Manuals tab.  
5 If your product does not have its own product page, click Support  
> Manuals. Use the Product Category field, the Product Family  
field, and the Product field to help you locate the documentation  
for your product.  
PB3 Mobile Printer User’s Guide  
ix  
 
   
Before You Begin  
x
PB3 Mobile Printer User’s Guide  
 
Learning About the PB3 Mobile Printer  
The PB3 Mobile Printer is a full-featured portable receipt printer  
designed for a variety of job environments where point of service  
receipts are required. The package contains:  
PB3 Mobile Printer  
AC adapter/charger  
Battery  
Belt loop  
Roll of 3-inch receipt paper (already loaded in the printer)  
Printhead cleaning pen  
Product documentation: Quick Start Guide, Compliance Inserts,  
Battery Instructions, and Warranty Card  
For a list of PB3 accessories, see “Accessories” on page 26.  
Understanding the Printer Features  
The next illustrations show the PB3 controls and ports.  
Power  
button  
Feed  
button  
Power  
connector  
Paper door  
handle  
PB3 Controls and Power Connector  
PB3 Mobile Printer User’s Guide  
1
 
   
Belt loop  
knob  
Battery  
door latch  
Serial port  
PB3 Serial Port, Belt Loop Knob, and Battery Door Latch  
The printer features are described in the next table.  
PB3 Feature Descriptions  
Feature  
Description  
Power button  
Feed button  
Press once to turn the printer on or off.  
Press to feed paper out of the printer.  
You can also press Feed to print a configuration test  
page. For help, see “Printing a Configuration Test  
Page” on page 11.  
Paper door handle Pull to open the paper compartment door. For help,  
see “Loading Paper” on page 8.  
Power connector  
Serial port  
charger. For more information, see the next section.  
Connects the printer to a host computer. Use cable  
P/N 5892RJD9-1.  
Battery door latch  
Belt loop knob  
Slide to lock or unlock the battery door. For help, see  
the next section.  
Attaches the printer to the included belt loop. For  
help, see “Using the Belt Loop” on page 10.  
2
PB3 Mobile Printer User’s Guide  
 
Understanding the LEDs  
Communications LED  
Battery LED  
Data and Status LED  
PB3 LED State Descriptions  
LED  
State  
Description  
Communications Flashing Green Power is on. PB3 is in RS-232 or IrDA  
mode.  
Steady Green  
PB3 is communicating with host in  
RS-232 or IrDA mode.  
Flashing Blue Power is on. PB3 is in Bluetooth or  
802.11 mode.  
Steady Blue  
PB3 is communicating via Bluetooth or  
802.11 radio.  
Battery  
Steady Red  
Off  
Low battery charge.  
Battery fully charged (when printer is  
connected to AC power).  
Steady Amber Battery is charging.  
PB3 Mobile Printer User’s Guide  
3
 
 
PB3 LED State Descriptions (continued)  
LED  
State  
Description  
Data and Status Off  
Card was read successfully, or card  
cannot be read (for optional magnetic  
stripe reader).  
Steady Green  
Card reader is ready to accept data (for  
optional magnetic stripe reader).  
Flashing Red  
Steady Red  
Printhead is too hot. Printing is paused  
until printhead reaches normal  
operating temperature.  
One of three conditions:  
Printer is out of paper.  
The paper door is open.  
Card reader error (for optional  
magnetic stripe reader).  
Using the Battery and AC Adapter/Charger  
Use Intermec battery model 318-040-001 only. Use of another  
battery may present a risk of fire or explosion.  
The battery used in this device may present a fire or chemical  
burn hazard if mistreated. Do not disassemble, heat above 80°C  
(176°F), or incinerate.  
Note: The battery must be cycled several times to achieve maximum  
capacity. To cycle a battery, fully charge it and then allow a full  
discharge through normal use. To ensure a full charge, do not operate  
the printer while charging the battery.  
To install the battery  
1 Slide the battery door latch toward the belt loop knob to unlock  
the battery door, and open the battery door to an angle of about  
90 degrees. Do not force the door all the way open.  
2 Orient the battery so the arrow points toward the battery contacts  
in the battery compartment.  
4
PB3 Mobile Printer User’s Guide  
 
 
3 Insert the end of the battery without contacts into the battery  
compartment first. The contact end drops into place.  
Be sure you insert the battery correctly, or you may damage  
the battery contacts in the printer.  
4 Close the battery door and slide the latch away from the belt loop  
knob to lock the latch.  
To remove the battery  
Unlock and open the battery door and tip the printer to one side  
to remove the battery.  
To charge the battery with the AC adapter/charger  
1 Plug the AC adapter into the power connector.  
2 Install the appropriate AC plug on the adapter. The adapter comes  
with four different plugs suitable for most regions worldwide.  
3 Make sure the printer is off and connect the adapter to AC power.  
The Battery LED turns on, indicating that the battery is charging.  
Note: If the other LEDs turn on, press the Power button to turn  
the printer off.  
PB3 Mobile Printer User’s Guide  
5
 
After about three hours the Battery LED turns off. The battery is  
fully charged.  
12  
11  
1
10  
8
2
9
3
4
7
5
6
Note: The wall mounted charger is Class II equipment. Multiple  
plug configurations comply with most international standards.  
The wall mounted charger is not supplied with plugs for use in  
Korea.  
Using the 2-Bay Battery Charger  
Use the 2-bay battery charger to charge the batteries.  
To use the 2-bay charger  
1 Plug the AC adapter into the 2-bay charger.  
2 Connect the adapter to AC power. The Status LEDs turn green,  
indicating that the charger is ready to use.  
Status LEDs  
3 With the contacts on the bottom and the arrow pointing toward  
the LEDs, place a battery into one of the bays.  
6
PB3 Mobile Printer User’s Guide  
 
 
4 Slide the battery towards the LEDs. The battery snaps into place.  
If the battery is not charged, the Status LED for that bay turns red.  
The Status LED turns green when the battery is charged.  
Battery Safety Information  
Follow these tips for maintaining the PB3 battery:  
Be sure to fully charge the battery before long printing sessions,  
such as printing receipts with many bar codes and graphics.  
For maximum battery life, Intermec recommends charging the  
battery at 25°C (77°F).  
Remove the battery from the printer before storing the printer for  
long periods of time.  
The battery storage temperature is -20°C to 40°C (-4°F to 104°F).  
Do not store a fully charged battery at temperatures greater than  
40°C (104°F) for long periods of time – the battery may  
permanently lose charge capacity.  
Dispose of battery according to local regulations. Do not throw in  
trash.  
Do not disassemble, short circuit, heat above 80°C (176°F), or  
incinerate. The battery may explode.  
For more information, see the PB2 and PB3 Battery Instructions.  
PB3 Mobile Printer User’s Guide  
7
 
Loading Paper  
To prevent possible damage to the print mechanism, use only  
receipt paper rolls that are not fastened to the inside core in any  
way. Otherwise the core will be pulled into the mechanism  
causing jamming and possible gear damage.  
To load paper  
1 Lift the paper door handle and pull it gently to open the door.  
2 Place the 3-inch paper roll into the printer as shown in the next  
illustration. The paper supply should unwind from the bottom.  
8
PB3 Mobile Printer User’s Guide  
 
 
3 Unroll about 3 inches of paper from the roll and position it  
between the printhead guides.  
Printhead  
guide  
Printhead  
guide  
4 Close the paper door. The door clicks when completely closed.  
5 Fold the door handle flush with the printer.  
6 Press the Power button to turn the printer on.  
7 Press and hold the Feed button to verify that the paper advances  
correctly.  
Tearing Paper  
Note: Using the tear bar is the only way to tear the paper. Pulling up  
and pulling sideways without using the tear bar can cause a paper jam.  
The paper door acts as a tear bar. Pull one edge of the paper against  
the tear bar, and then tear down and across against the tear bar to tear  
the paper.  
The tear bar has sharp edges. Be careful when tearing paper or  
when handling the paper door.  
PB3 Mobile Printer User’s Guide  
9
 
 
Using the Belt Loop  
1 Place the belt loop over your belt and snap it to secure it.  
2 Insert the belt loop knob into the connector slot on the belt loop  
and slide the printer down until the knob clicks into place.  
3 To disconnect the printer from the belt loop, press both of the  
connector latches and slide the belt loop knob out of the slot.  
Note: Do not try to remove the printer from the belt loop without  
pressing both latches.  
10  
PB3 Mobile Printer User’s Guide  
 
 
Printing a Configuration Test Page  
Once the battery is charged and paper is loaded, you can print a  
configuration test page. Use this information for reference when  
installing the PB3 and to verify correct printer operation. If you  
cannot print the test page, see “Troubleshooting” on page 19.  
Note: If you are using the AC adapter/charger as a power source, the  
printer will not print unless a battery is installed.  
To print a test page  
1 Make sure the printer is off before you begin.  
2 Press and hold the Feed button.  
3 Press the Power button once to turn on the printer. When the  
printer starts printing the test page, release the Feed button.  
4 To stop or cancel printing the test page, press either the Power or  
Feed button.  
PB3 Mobile Printer User’s Guide  
11  
 
 
INTERMEC PRINTER V1.ØØ (C) 2ØØ8  
Power Timer: OFF, Manual Mode  
Wireless Mode. 115.2K, 8, N,  
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3 1 2 R 0 8 0 0 0 0 1  
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0012F305F6AA  
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LIST OF INSTALLED FONTS:  
=============================  
KØ  
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COURIERØ  
-
ROTATED 36 COLUMNS  
A
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1
2
3
K1  
K2  
K3  
K4  
K5  
K6  
K7  
K8  
K9  
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-
-
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-
-
COURIER1  
COURIER2  
COURIER3  
COURIER4  
COURIER5  
-
-
-
-
-
36 COLUMNS  
48 COLUMNS  
57 COLUMNS  
64 COLUMNS  
72 COLUMNS  
AbCdØ123  
AbCdØ123  
AbCdØ123  
AbCdØ123  
A b C d 0 1 2 3  
AbCd0123  
MONOSPACE821BT_1ØCPI  
-
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28 COLUMNS  
MONOSPACE821BT_2ØCPI  
57 COLUMNS  
AbCd0123  
MONOSPACE821BT_2ØCPI_BOLD  
-
-
57 COLUMNS  
57 COLUMNS  
AbCd0123  
MONOSPACE821BT_2ØCPI_BOLDAbCd0  
K1Ø  
K11  
K12  
K13  
K14  
K15  
-
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BOLD_FONT  
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12 COLUMNS  
AbCd0  
VERIN_FONT Ø8x23  
VERIN_FONT Ø9x23  
VERIN_FONT 1Øx23  
VERIN_FONT 12x23  
VERIN_FONT 16x23  
-
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72 COLUMNS  
64 COLUMNS  
57 COLUMNS  
48 COLUMNS  
36 COLUMNS  
AbCd0  
AbCd0  
AbCd0  
AbCd0  
LIST OF INSTALLED BARCODES:  
============================  
CODE-39  
CODE-128  
CODABAR  
INTERLEAVED  
UPC_EAN_JAN  
PDF417  
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Intermec  
Sample Configuration Test Page  
Depending on the configuration you ordered, the PB3 supports a  
Bluetooth, 802.11g wireless network, or IrDA connection to a host  
computer that will send data for the printer to print.  
You can also configure the PB3 to use a serial connection instead. For  
more information on configuring serial connections, see “Changing  
Printer Connection Settings” on page 15.  
12  
PB3 Mobile Printer User’s Guide  
 
 
Setting Up Bluetooth or 802.11 Communications  
If your PB3 includes the optional Bluetooth module, the printer is  
configured by default for Bluetooth connections at a baud rate of  
115200. The PB3 cannot initiate a Bluetooth connection. You must  
connect to the PB3 from a host, such as a handheld computer. See the  
documentation for your computer for more information on  
Note: When the printer is set for Bluetooth or 802.11  
communications, the printer stays on all the time, unless you have  
enabled the automatic power save feature. When power save is  
enabled, the printer turns off if no communications are received from  
the host for 99 seconds. To enable automatic power save, see  
“Changing Printer Connection Settings” on page 15.  
The unique Bluetooth Device Address (BDA) for the printer is printed  
on the battery door certification label.  
If your PB3 includes the optional 802.11g radio module, the printer is  
configured by default for an 802.11g wireless network connection.  
The unique MAC address for the printer is printed on the battery  
door certification label.  
Use the PB2 & PB3 Easy Configuration Utility to configure Bluetooth  
and 802.11 settings. For more information, see the utility online help.  
To download the Easy Configuration Utility  
2 Select Support > Downloads.  
3 In the Product Category field, select Printers and Media.  
4 In the Product Family field, select Mobile Printers.  
5 In the Product field, select PB2/PB3 Commercial Mobile  
Receipt.  
6 Click Submit.  
7 From the list of available downloads, select the Easy  
Configuration Utility and follow the prompts to download the  
application.  
PB3 Mobile Printer User’s Guide  
13  
 
 
Setting Up IrDA Communications  
For an IrDA connection to the host computer, you need to:  
configure the PB3 for an IrDA connection. For help, see  
“Changing Printer Connection Settings” on page 15.  
install a custom application onto the host computer that allows  
the the computer to send data to the PB3 to print. For more  
information on developing or installing a custom application, see  
your computer user’s manual.  
Setting Up Serial Communications  
For a serial connection to the host computer, you need to:  
configure the PB3 for a serial connection. For help, see the next  
section.  
connect the PB3 to the host using the optional serial cable  
(P/N 5892RJD9-1).  
For pinouts, see “Accessories” on page 26.  
To host  
computer  
Serial port  
Serial cable  
PB3 With Serial Cable  
14  
PB3 Mobile Printer User’s Guide  
 
   
Changing Printer Connection Settings  
Connection settings are changed by the DIP switches located inside  
the battery compartment.  
Follow the next procedure to change DIP switch settings.  
Use caution when changing DIP switch settings. Carefully use a  
pointer on the dip switch to toggle its position. Do not use a  
screwdriver and do not apply excessive force.  
To change printer settings with the DIP switches  
1 Open the battery door and remove the battery. The DIP switches  
are located inside the battery compartment.  
DIP switches  
The DIP switches are numbered 1 to 8 from left to right. By  
default, all DIP switches are off (toggled away from the  
configuration label inside the battery compartment) except for  
switch 2.  
PB3 Mobile Printer User’s Guide  
15  
 
 
ON  
1
OFF  
8
2 Change DIP switch settings by carefully pressing a pointer into the  
switch and sliding it to the other side. For more information, see  
the table on the next page.  
16  
PB3 Mobile Printer User’s Guide  
 
DIP Switch Settings  
Turn These DIP Switches On  
To Set This Parameter  
1
2
3
4
5
6
7
8
Enable Bluetooth or 802.11 connection  
Enable RS-232 (serial) connection  
X
Enable IrDA connection with a variable  
baud rate of 9600 to 115200  
X
Enable IrDA connection with the default X  
baud rate fixed to 9600  
X
X
Set baud rate for IrDA and 115200  
RS-232 connections:  
57600  
38400  
19200  
14400  
9600  
X
X
X
X
X
X
X
X
X
X
2400  
X
X
1200  
Parity Bit  
Enabled  
X
Disabled  
(no parity)  
Odd/Even (Parity Bit  
must be Enabled, and  
does not apply to IrDA)  
Even  
X
Odd  
Auto Power Save  
Enabled  
Disabled  
X
Note: If you are configuring the PB3 for a Bluetooth or 802.11  
connection, make sure DIP switches 3, 4, and 5 are off.  
3 Install the battery in the printer and close the battery door. The  
printer is now configured for your connection.  
PB3 Mobile Printer User’s Guide  
17  
 
Using the Magnetic Stripe Reader  
If your PB3 includes the optional magnetic stripe reader, follow the  
next procedure to read cards.  
Note: You need an application running on the host computer to read  
data from the card. For more information, see the XSim Programmer’s  
To use the magnetic stripe reader  
1 Position the card so the magnetic stripe faces the paper door.  
2 Quickly swipe the card through the reader in either direction. The  
Data and Status LED indicates card reading status as described in  
“Understanding the LEDs” on page 3.  
Cleaning cards for the magnetic stripe reader are available from  
Intermec. For information, contact your local Intermec distributor.  
Maintaining the Printer  
To clean the exterior of the printer, use a soft cloth and mild cleaner.  
Do not use abrasive cleaner, chemicals, or scouring pads, as these will  
damage the finish.  
18  
PB3 Mobile Printer User’s Guide  
 
   
When you load a new roll of paper or when voids in the printout are  
apparent, clean the printhead and platen roller as described next.  
Do not use sharp objects to clean the printhead. This may  
damage the printer and require service or repair.  
To clean the printhead and platen roller  
1 Remove the paper from the printer. For help, see “Loading  
Paper” on page 8.  
Printhead  
Black mark sensor  
Platen roller  
Tear bar  
2 Clean the printhead with the included cleaning pen or with a  
cotton swab moistened with isopropyl alcohol.  
3 Remove buildup from the black mark sensor and tear bar with a  
cotton swab moistened with isopropyl alcohol.  
4 Turn the platen roller with your finger and run a dry cloth, small  
brush, or cotton swab moistened with isopropyl alcohol across the  
roller. Ensure that the roller is clean all the way around.  
Note: Dust build-up may occur depending on the environment  
and the quality of the paper supply used. Use a can of compressed  
air to blow dust and paper debris out of the printer.  
Troubleshooting  
This section contains information about troubleshooting common  
problems and contacting Product Support.  
PB3 Mobile Printer User’s Guide  
19  
 
 
Problems and Solutions  
Most printer operation, print quality, or printer communication  
problems can be fixed easily. The next table includes some common  
printer problems and possible solutions.  
PB3 Problems and Solutions  
Problem  
Solution  
Printer does not feed  
paper correctly.  
Remove jammed paper and reload paper supply.  
Printer does not print.  
Install a battery. The printer will not print  
unless a battery is installed, even if you are using  
the AC adapter/charger as a power source.  
If you are unable to print from a host computer,  
try printing a test page. Verify that the  
communication settings from the test page are  
correct for your connection. For help, see  
“Printing a Configuration Test Page” on  
page 11.  
Print quality is too light. Check the battery and recharge it if necessary.  
Adjust print contrast through the print  
application.  
Voids appear in print.  
Clean the printhead.  
Data and Status LED is  
steady red.  
Check the paper supply and make sure the  
paper door is closed properly.  
Data and Status LED is  
flashing red.  
Read error. Try reading the card again.  
Printhead may be too hot and printer has  
automatically paused the current print job.  
Battery LED does not turn Check the AC adapter output with a  
on when printer is  
connected to AC adapter,  
but printer will not turn  
on.  
multimeter. Output should be 10 VDC.  
If AC output is OK, there is a problem with  
the battery or battery charge circuit.  
If AC output is not OK, replace the adapter.  
Battery life is short after a Replace the battery.  
full charge.  
In Bluetooth mode,  
printer does not print data  
from host.  
Move the printer closer to the host.  
Make sure the host has established a connection  
with the printer.  
20  
PB3 Mobile Printer User’s Guide  
 
 
Calling Product Support  
Visit the Intermec technical knowledge base (Knowledge Central) at  
www.intermec.com and click Support > Knowledge Central to  
review technical information or to request technical support for your  
Intermec product.  
If you cannot find the answer to your problem at Knowledge Central  
or in the “PB3 Problems and Solutions” table, you may need to call  
Intermec Product Support. To talk to a Product Support  
representative in North America or Canada, call:  
1-800-755-5505  
Contact to find your local Intermec representative.  
Before you call Intermec Product Support, make sure you have the  
following information ready:  
Serial number  
Firmware version  
Bluetooth or serial communication settings, such as baud rate  
Some printer settings are included on the configuration test page. For  
help, see “Printing a Configuration Test Page” on page 11.  
Software and Programming Information  
Intermec offers a variety of printer software, such as applications,  
utilities, and periodic firmware updates.  
Downloading Printer Software  
You can download printer software from the Intermec web site.  
2 Select Products > Printers and Media > Mobile Printers >  
PB2/PB3.  
3 Select the Downloads tab.  
4 From the list of available downloads, select a file name and follow  
the prompts to download the file.  
PB3 Mobile Printer User’s Guide  
21  
 
     
The PB3 is compatible with the XSim printer language, as well as with  
a subset of ESC/P commands. For more information, see one of these  
manuals:  
Intermec’s Printing Resource Kit provides tools for developing mobile  
printing solutions for the PB3. For more information, visit  
www.intermec.com and choose Products > Applications &  
Software > Developer Library > Developer Resource Kits.  
Note: You can also download SDKs from www.fieldsoftware.com to  
help develop mobile printing solutions for certain language sets:  
PrinterCE SDK  
PrinterCE.NetCF SDK  
PocketHTMLprint SDK  
Installing Printer Firmware  
When you install printer firmware, you also need to configure your  
printer hardware. Before getting started, make sure that:  
your printer is set to serial mode (all DIP switches are off).  
the paper roll is properly seated on your printer.  
your printer is connected to your host PC with a serial cable.  
Communications LED is on (green).  
you have the Tera Term application installed on your host PC.  
Tera Term is a free, open-source terminal emulator program  
available from the Internet.  
you have the Tera Term macro  
ConfigurationHardwareInformationTTMacro.ttl installed on  
your PC. You can download the macro from the PB3 downloads  
page from the Intermec web site at www.intermec.com.  
To install firmware and configure printer hardware  
Use only firmware files provided by Intermec.  
22  
PB3 Mobile Printer User’s Guide  
 
 
1 Print a configuration test page. For help, see “Printing a  
Configuration Test Page” on page 11.  
2 Configure the printer for a serial connection and connect it to the  
host computer with a serial cable. For help, see “Setting Up Serial  
Communications” on page 14.  
3 Open Tera Term. The printer turns on when the program connects  
to the printer.  
Note: If the printer does not turn on, you need to cycle power to  
the printer. Remove and install the battery, or unplug and connect  
the AC power connector.  
4 As soon as you see the text bootloader v1.xx, press Backspace.  
This message appears:  
Erase user code?  
5 Press Y. This message appears:  
Erasing...  
Erased Internal Bank 0.  
Erased External Flash Chip.  
Send a Hex File.  
6 Send the firmware file to the printer. The printer loads the new  
firmware, which takes 4 to 5 minutes. When the firmware is  
loaded, the printer responds with Done.  
7 Start the Tera Term application.  
8 From the Setup menu, select Serial port.  
9 Configure the serial port settings as shown:  
10 Click OK.  
PB3 Mobile Printer User’s Guide  
23  
 
11 Select Control > Macro.  
12 Browse to the location of the  
ConfigurationHardwareInformationTTMacro.ttl file.  
13 Select and open the file.  
14 In the Enter Printer MODEL Number field, enter the printer  
model number from the configuration test page, and click OK.  
15 In the Enter Printer SERIAL Number field, enter the printer  
serial number from the configuration test page, and click OK.  
16 In the Enter Wireless DEVICE Address field, enter the wireless  
device address from the configuration test page, and click OK.  
When the hardware configuration process is done, the Flash load  
message and bootloader message appear.  
17 Print a configuration test page. For help, see “Printing a  
Configuration Test Page” on page 11.  
18 Make sure that the Model Number, Serial Number, and Device  
Address on the test page you printed in Step 17 matches the  
information on the test page you printed in Step 1.  
24  
PB3 Mobile Printer User’s Guide  
 
Specifications  
PB3 Mobile Printer Specifications  
Specification  
Description  
Height  
Width  
Length  
57 mm (2.25 in)  
120 mm (4.75 in)  
152 mm (6 in)  
Weight (with battery and paper) 0.58 kg (1.3 lb)  
Power  
7.4 V Li-ion battery, 2200 mAH  
Operating temperature  
Storage temperature  
Operating humidity  
Storage humidity  
Printhead  
-10ºC to 45ºC (14ºF to 113ºF)  
-20ºC to 60ºC (-4ºF to 140ºF)  
20% to 85% non-condensing  
5% to 95% non-condensing  
80 mm (3 in) wide, 203 dpi (8 dots/mm)  
Direct thermal  
Print method  
Print speed  
Up to 5.6 cm/sec (2 in/sec)  
Standard: English/Latin  
Character sets  
Optional: Arabic, Simplified Chinese,  
Traditional Chinese, Cyrillic, Greek,  
Hebrew, Polish  
Supported bar codes  
Codabar, Code 39, UCC/EAN-128,  
EAN/UPC, Interleaved 2 of 5, Code 128,  
PDF417  
Memory  
1 MB RAM, 4 MB program flash  
Approximately 180 min  
Charge time  
Communications  
Print ratio  
Serial (RS-232), Bluetooth, 802.11g, IrDA  
25% black max/sq in  
PB3 Mobile Printer User’s Guide  
25  
 
 
Accessories  
These accessories (sold and ordered separately) are available from  
Intermec:  
Battery  
AC Adapter/Charger. Charges the battery and runs the printer on  
AC power (battery must be installed or printer will not print).  
Shoulder Strap  
Printhead Cleaning Pen  
Magnetic Stripe Reader (MSR) Cleaning Cards  
Serial Cable  
3-inch Receipt Paper  
Belt loop  
2-Bay Battery Charger  
Vehicle Battery Adapter (VBA)/cigarette lighter charger  
Pinout Diagram  
Pin 1  
Serial Port Pin Assignments  
Pin  
Signal  
Description  
1, 5  
2
COM  
TXD  
RXD  
CTS  
Logic common  
RS-232 from printer (output)  
RS-232 from host (input)  
Clear to send from printer (output)  
Request to send from host (input)  
3
4
6
RTS  
26  
PB3 Mobile Printer User’s Guide  
 
   
 
Worldwide Headquarters  
6001 36th Avenue West  
Everett, Washington 98203  
U.S.A.  
tel 425.348.2600  
fax 425.355.9551  
© 2010 Intermec Technologies  
Corporation. All rights reserved.  
PB3 Mobile Printer User’s Guide  
*934-043-003*  
P/N 934-043-003  
 

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